Why should I collect customer feedback within my restaurant ?
The increased popularity of online reviews
- 60% des français donnent leur avis sur les lieux qu’ils fréquentent
- 68% of millennials trust online reviews
- Consumers trust much more (12x in fact) online reviews than restaurants’ promotions
- Customer feedback is typically collected outside the restaurant by companies such as Yelp, TripAdvisor, Google..
The impact of online reviews on restaurants
- 61% of consumers have read online reviews before going to a restaurant
- Each star gained on Yelp increase the restaurant’s profitability on average by 5-9 %
- Customers spend on average 31% more in restaurants with excellent online reviews
- Too often, restaurants are late to notice critics and bad review online that damage their e-reputation and brand
Start now collecting feedback: try SATISFACT for free during 30 days
Do you own an iPad ? Even a old version (up to 4 years) will make it. Try SATISFACT for free during 30 days and start collecting feedback from your clients today.
What our customers think about SATISFACT
“We were able to collect more than 400 eMail in 4 months thanks to SATISFACT.”