Articles

🔐 COENA — Security & Trust

Posted Stephane

Technology that respects your data

At COENA, we believe that digital innovation should never come at the expense of trust.

From day one, our platform has been designed with a simple principle: collect less, protect more.

 

Privacy by Design

COENA is built to operate with minimal data exposure.

We only process operational restaurant data:

  • Wine, food and drink descriptions

  • Pricing information

  • Inventory and stock movements

  • Optional purchase prices

We do not collect or process personal data of restaurant guests.

 

Your Data, Your Control

Restaurants retain full ownership of their data at all times.

You can:

  • Export your data whenever you want

  • Request full deletion at any time

In case of contract termination, all data is permanently deleted within 60 days.

 

European Infrastructure

All COENA services are hosted within the European Union, ensuring strong data protection standards.

We rely exclusively on industry-leading cloud providers trusted by thousands of global enterprises.

 

Secure Architecture

COENA uses a modern, secure architecture designed for reliability and protection:

  • Token-based authentication between app and backend

  • Encrypted communication (HTTPS / TLS)

  • Segregated infrastructure (backend, database, storage)

  • Encryption at rest via managed cloud services

 

Access Control

Access to COENA is strictly controlled:

  • Unique login and password per account

  • Passwords are securely hashed and never visible

  • Internal access is restricted and logged

Coming soon: Multi-Factor Authentication (MFA) to further strengthen account security.

 

AI — Controlled & Responsible

COENA integrates AI to enhance the experience, not compromise it.

  • Used for generating tasting notes and food pairings

  • Powered by OpenAI technology

  • Only wine-related data is processed

  • No personal data is shared with AI providers

AI acts as a supporting tool for sommeliers and teams, never as a replacement.

 

Integrations & Data Flow

COENA integrates seamlessly with your ecosystem while keeping control over data flows.

EPOS Integration (Optional)

Through Hubrise, COENA connects to 40+ POS systems.

When enabled:

  • Only necessary operational data is transmitted (orders, items, table references)

  • No unnecessary data is shared

  • Hubrise operates under its own security and compliance framework

 

Product Analytics

To continuously improve the platform, COENA uses:

These tools help us understand:

  • Feature usage

  • Application performance

Analytics are focused on product experience, not personal identification.

 

Security Operations

COENA relies on modern cloud infrastructure and pragmatic security practices:

  • Managed backups (MongoDB Atlas)

  • Logged access to sensitive operations

  • Incident reporting via dedicated support channels

Security is continuously improved as the platform evolves.

 

GDPR Commitment

COENA operates in alignment with the General Data Protection Regulation (GDPR):

  • Data minimization

  • EU-based hosting

  • Customer data ownership

  • Right to access and deletion

 

Trusted Technology Partners

COENA is built on top of leading global infrastructure providers:

  • Amazon Web Services

  • MongoDB Atlas

  • Google Firebase

  • OpenAI

  • Hubrise

These partners provide enterprise-grade security, reliability, and compliance frameworks.

 

A Continuous Commitment

Security is not a feature—it’s a foundation.

As COENA grows, we continuously invest in:

  • Stronger access control (MFA)

  • Improved monitoring and alerting

  • Enhanced security processes

So you can focus on what matters most: delivering exceptional experiences to your guests.