What our customers are saying
The feedback is positive and it made us won a lot of time !
We gained flexibility in managing our wines, our customers love it and our wine list is now available in three languages.
The Wine List on tablet COENA is the sommelier’s best friend.
“We were able to collect more than 400 eMail in 4 months thanks to SATISFACT.”
“Our daily menu, as well as a selection of wines, are shown on a TV in our restaurant at lunch time. It’s extremely simple to update the information on the screen and we have managed to capture the attention of our customers and increase our orders of daily menus significantly. A great innovation !”
We strongly believe that the digital transformation that many industries have been going through already is going to dramatically change the hospitality industry. Today, customers aren't connecting with food and drinks menu on paper, as they are used to smartphones, TVs and tablets. To capture the attention of customers, restaurants need to present their products on digital supports that should be interactive and entertaining. They also need to better interact with their customers through technology to better understand their expectations and being able to respond to them when they leave the restaurant.
- Interactive, digital supports : tablets, smartphones, widget for internet sites and televisions
- Analytics and Artificial Intelligence tools
- Tools to personalise customers' experience
- IoT, proximity sensors
Our latest articles
European regulation is pushing wine producers to list the ingredients and nutritional information of their wines. What’s in my bottle of European wine? Mainly fermented grape juice, but what else has it been made with? We may soon get answers, when the EU adopts rules on the mandatory listing of wine ingredients and nutritional information […]
The experience of wine tasting can be reproduced virtually. A Bookhaven restaurant is offering the concept: three different wines, together with cheese, charcuterie and French bread. You’ll then to join a Zoom session hosted by a sommelier, who guide you through through an interactive experience: Here’s how it all works — participants in a group […]
The majority of our restaurants customers have a fair amount of wines sourced from independent winemakers. In fact, it’s the job of the sommelier to find what the French called “the pepites” in the vineyards and to add them to their wine list. Those “pepites” are usually selected on the basis of their tasting particularities […]