What our customers are saying
The feedback is positive and it made us won a lot of time !
We gained flexibility in managing our wines, our customers love it and our wine list is now available in three languages.
The Wine List on tablet COENA is the sommelier’s best friend.
“We were able to collect more than 400 eMail in 4 months thanks to SATISFACT.”
“Our daily menu, as well as a selection of wines, are shown on a TV in our restaurant at lunch time. It’s extremely simple to update the information on the screen and we have managed to capture the attention of our customers and increase our orders of daily menus significantly. A great innovation !”
We strongly believe that the digital transformation that many industries have been going through already is going to dramatically change the hospitality industry. Today, customers aren't connecting with food and drinks menu on paper, as they are used to smartphones, TVs and tablets. To capture the attention of customers, restaurants need to present their products on digital supports that should be interactive and entertaining. They also need to better interact with their customers through technology to better understand their expectations and being able to respond to them when they leave the restaurant.
- Interactive, digital supports : tablets, smartphones, widget for internet sites and televisions
- Analytics and Artificial Intelligence tools
- Tools to personalise customers' experience
- IoT, proximity sensors
Our latest articles
What a year! We look forward to turning the page and helping restaurants and hotels reopen in the best conditions to welcome their customers in 2021. At COENA, 2020 was not the year of the slowdown, quite the contrary, as we published more than 27 updates on the App Store (an average of an update […]
The digital transformation of restaurants is accelerating: many restaurants have moved their wine lists on iPads. Others have questioned the benefits, timing and impact of such a change for their establishment. In this article, we summarize the motivations of these restaurants and the benefits that our customers are enjoying from their digital wine list, after […]
A young couple dining at the Big Apple’s iconic Balthazar couldn’t bottle up their emotions after ordering an $18 Pinot Noir – but being served a $2,000 Mouton Rothschild instead by accident, according to a report. Waiters poured the two wines into identical decanters but the pricey one was mistakenly taken to the couple’s table, […]