What our customers are saying
The feedback is positive and it made us won a lot of time !
We gained flexibility in managing our wines, our customers love it and our wine list is now available in three languages.
The Wine List on tablet COENA is the sommelier’s best friend.
“We were able to collect more than 400 eMail in 4 months thanks to SATISFACT.”
“Our daily menu, as well as a selection of wines, are shown on a TV in our restaurant at lunch time. It’s extremely simple to update the information on the screen and we have managed to capture the attention of our customers and increase our orders of daily menus significantly. A great innovation !”
We strongly believe that the digital transformation that many industries have been going through already is going to dramatically change the hospitality industry. Today, customers aren't connecting with food and drinks menu on paper, as they are used to smartphones, TVs and tablets. To capture the attention of customers, restaurants need to present their products on digital supports that should be interactive and entertaining. They also need to better interact with their customers through technology to better understand their expectations and being able to respond to them when they leave the restaurant.
- Interactive, digital supports : tablets, smartphones, widget for internet sites and televisions
- Analytics and Artificial Intelligence tools
- Tools to personalise customers' experience
- IoT, proximity sensors
Our latest articles
A young couple dining at the Big Apple’s iconic Balthazar couldn’t bottle up their emotions after ordering an $18 Pinot Noir – but being served a $2,000 Mouton Rothschild instead by accident, according to a report. Waiters poured the two wines into identical decanters but the pricey one was mistakenly taken to the couple’s table, […]
In Germany, where wine preferences have long been swinging dry and drier still, the market is dominated by trocken, or dry wines made from Riesling, Pinot Noir (known as Spätburgunder), Pinot Gris (or Grauburgunder) and more. Among the very best are dry wines classified as Grosses Gewächs, or “great growths,” GG for short. They represent […]
The Holiday season is fast approaching, and this year will be a little different from days gone by. Due to prevailing conditions, more meals will be prepared and enjoyed at home, than in quite a while. So, here is a head start in wine and food pairings: Grilled Steak or Beef Tenderloin – Cabernet Sauvignon […]